Support

The LayTec Application and Support Team takes care of initial installations, warranty issues and follow-up services. For our customers, we also offer training sessions, preventive maintenance visits and calibration services to ensure the maximum performance of our metrology products.

Our services

LayTec‘s services include:

  • Emergency service with response times within 24 hours during working days in Berlin / CET

  • Free online support during the warranty period for troubleshooting

  • Quick replacement of parts and on-site repair visits within 2 business days depending on travel regulations

  • Fast module exchange for minimum downtime of the customer’s system

  • Advanced data analysis support on demand

  • Preventive maintenance on demand

  • On-site calibration service

  • Multi-level training

  • Service contracts

For price quotes, please contact: sales@laytec.de

Our Application and Support Team

A global network

LayTec has a worldwide network for distribution and service. We are represented in China, Taiwan, Korea, Japan, North America, India and other countries. Please find below the list of LayTec’s representatives for compound semiconductor and photovoltaic applications in your country.

Headquarter

LayTec AG
Seesener Str. 10–13
10709 Berlin, Germany

Email  Phone
MBE Applications (Sales)

EpiServe GmbH
Steinsdorfstr. 10
80538 Munich, Germany

Sales: Mr. Rudolf Lenz
Email  Phone
Photovoltaic Applications (Sales & Service) for USA, Canada and Mexico

all4-GP (North America) Inc.
345 Mira Loma Ave
91204 Glendale CA, USA

Mr. Matthew Gansen
Email  Phone
Photovoltaic Applications (Sales)

Bergen Associates Pvt. Ltd.
305-306, Magnum House-I, Commercial Complex
Karampura, New Delhi 110 015, India

Email  Phone
Compound Semiconductor Applications (Sales & Service)

Challentech International Shanghai Corp.
Room 503, 1 Building,
No. 169 Shengxia Road, Pu Dong New Area, Shanghai, 201210 China

Sales: Mr. Jason Chou
Email  Phone
Service: Mr. David Zhang
Email  Phone
Compound Semiconductor Applications (Sales & Service)

Challentech International Corp.
No. 21, Taihe Road, Zhubei City,
Hsinchu County 30267 Taiwan

Sales: Mrs. Pearline Wu
Email  Phone
Service: Mr. Jerry Hsieh
Email  Phone
Compound Semiconductor & Photovoltaic Applications (Sales & Service)

Ecotech Corp.
T-707, 170, Seohyeon-ro, Bundang-gu, Seongnam-si, Gyeonggi-do, 13590, Korea

Sales: Mr. Paul Kim
Email  Phone
Service: Mr. Bohyeok Chung
Email  Phone
Compound Semiconductor Applications (Sales & Service)

Ceramic Forum Co., Ltd.
3rd Kusumoto Bldg., 3-19-6 Kanda, Nishiki-cho, Chiyoda-ku, Tokyo, 101-0054 Japan

Mr. Robin Schulz
Email  Phone
Photovoltaic Applications (Sales & Service)

Shanghai DAYK M&E Equipment Co., Ltd
Room 906, No. 31, Lane 2419, Hunan Road, Pudong New District, Shanghai

Mr. Justin Zheng
Email  Phone
Compound Semiconductor & Photovoltaic Applications (Sales & Service) for Malaysia, Singapore, Vietnam, Indonesia, Thailand and Phillipines

QES (Asia-Pacific) Sdn Bhd
No.2, Jalan Jururancang U1/21, HICOM Glenmarie Industrial Park, Seksyen U1, 40150 Shah Alam, Selangor, Malaysia

Mr. SC Pang
Email  Phone

Support request

We look forward to hearing from you and will try to answer your questions or respond to your message as best we can. Please use one of the following contact options.

supportlaytec.de +49 30 890055-146

Contact

We look forward to hearing from you and will try to answer your questions or respond to your message as best we can. Please use one of the following contact options.

infolaytec.de +49 30 8900550